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投诉材料范文(精选14篇)

发布时间:2022-10-13 16:53:00阅读量:210

投诉材料范文(篇一)

XXX先生:

X月X日来函收到,感谢您在信中指出我们工作的差错。由于我们工作的疏忽,未及时发货。对由此而给贵方工作带来的不便,我们深表歉意。

我们已作出安排,今天以加快方式将所订货物发往贵方。我们保证今后不会出现类似情况,望能继续加强合作。

特此函复。

××家具厂

××××年××月×日

评析:

投诉处理函是回复客户投诉的信函,范文一开始就对客户提出的意见表示感谢,接着就向顾客致歉。向时向顾客表明态度,一定会迅速处理此事,并保证以后一定按时发货,希望对方能谅解并与其保持合作良好的关系。

提示:

回复客户投诉,态度必须认真坦诚。牢记“顾客永远是正确的”这句商业名言,不管对方的投诉理由是否充足,都应对其投诉表示接受,感谢对方对己方的工作提出意见。语言要礼貌得体,用词要冷静平和。信尾应有单位领导的签名。

投诉材料范文(篇二)

Dear Sir or Madam,

I bought an electronic dictionary from your online store on January 1st,but I found it has some problems after using it for a short period of time.

To begin with,the battery needs recharging after a mere 2 hours of means that I need to carry my charger with me when I go out for a addition,the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with find this to be completely unacceptable.

Therefore,I would like to either change the electronic dictionary for another model that works well or a full help is greatly appreciated.

Yours sincerely,

Zhang Wei

投诉材料范文(篇三)

Dear Sales Manager,

This letter is a complaint concerning the actions of one of your salespersons. On Tuesday, May 5, 2012, around 2 , I went to your store to look for a T-shirt. When I asked a salesperson Ms. Wang for help in finding my size, she informed me that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldn’t find one. She then said in a rude tone that if I couldn’t find one, it meant that the store didn’t have it, and that I needed to look somewhere else.

I felt that Ms Wang was rude. I hope that you will look into the matter. I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.

Yours,

XX

投诉材料范文(篇四)

上海悦途旅行社:

我们是贵社组织的20xx年9月18日至20xx年9月21日,“上海世博,苏州+乌镇,杭州双动四日游”旅行团的成员。由于贵社梁岩峰导游不负责的行为,给我们的此次旅游留下了无限的遗憾,因此,我们决定投诉,维护我们的权益。我们投诉的内容及理由如下:

1、合同上标明世博游满8个小时,但是20xx年9月19日早上我们11点下车的,16点30分集合出园,整个过程(包括排队等候安检)才5个半小时,导致我们没有充分的时间游览许多场馆。

2、合同上没有标明夜游七里山塘,但是导游却极力怂恿我们于20xx年9月19日晚去游玩,去的人,每人交门票费100元;“不去的人呆车上等着,门关着,空调不开,车就停路边”(如此威胁我们)。炎炎夏日,紧闭车门,不开空调,谁受得了,于是很多人没办法只好交钱进行所谓的“夜游七里山塘”。

3、对所游览的景点进行讲解是导游的基本责任,但是贵社的梁导几乎没有对景点进行讲解。特别是游乌镇的时候,他没有请副导,自己带队,也不带麦克风。所有的景点都没有讲解。给我印象最深的就是,到达百床馆时,他就说了一句:“这是百床馆,要进去的人进去看,不进去的就接着走。”很多人都进去了,他自己就呆在外头等我们。其他所有的景点都跟这差不多,都是我们自己进去瞎看,他在外头等。为了对乌镇的文化有点了解,我们团中很多人都跟着其他有讲解的旅游团走了,这导致了整个团三十几个人七零八落,到处散落,你等我,我等你,没有一点组织性。最后,我们只走了东栅就回去了,西栅一点也没游。乌镇是一个文化气息很浓的地方,只走马观花般的看了一半,而且没有讲解,除了几张照片,给我们留下的只是无限的遗憾。

4、20xx年9月21日的西湖一游,我们从11点40分下车到达西湖,12点50分出西湖,整个行程才1个小时10分钟,除去坐船30多分钟,只有不到40分钟的时间在岸上,如此短暂的时间,西湖我们能游多少?!事实上,我们从上岸后只到了花港观鱼下面一点点就回去了。

综上所述,贵社导游不负责任的行为使我们这趟旅游留下了无限的遗憾,在此,我们要求全额退款。旅游本来是一件很享受的事情,可是贵社梁岩峰导游的恶劣行径使我们憋了一肚子的气,更别说享受旅途的乐趣了。因此,我们决定在向工商局、旅游质量监督管理所等部门投诉之前先向贵社反映情况。希望贵社能够给我们一个满意的答复。

此致

敬礼!

投诉人:

投诉材料范文(篇五)

Dear Sir:

My name is Raymond, I am writing to tell you something about your restaurant questions.

Last Saturday, I was going to your restaurant with my friends. We are very hungry, but when we order, your restaurant waiter But ignore our. So my friend was very angry. Besides, when the waiter come on .my friend ask her why ignore our, she is very aggressive for us and say you don’t see me I am very busy. So I do hope you can have your restaurant waiter training about etiquette.

Thank you for your time and kind consideration.

Sincerely yours

Raymond

投诉材料范文(篇六)

Dear Sir or Madam,

I am writing to make a complaint against your bad delivery service.

I’m afraid that the enclosed CD player doesn’t is the third one I’ve got to return this month.

Other than the three I’ve had to return recently,I’ve always found your products to be would be grateful if you could send a replacement and refund my postage.

I look forward to your reply and proper resolution of my problem,and will until the end of this week before seeking help from a consumer protection agency or the Better Business contact me by the address on the envelope or by phone at 6668888.

Sincerely,

Wang Hua

投诉材料范文(篇七)

投诉人:xxxxxxxx有限公司

地址:成都市xxxxxx

邮政编码:xxxxxxxxx 电话:xxxxxxxx

法定代表人:xxxx

委托代理人:张笛 xx华夏之光律师事务所律师

地址:成都市金盾路35号 邮政编码:xxxxxxxx

联系方式:xxxx

被投诉人:xxxx招标有限责任公司

地址:成都市xxxx

邮政编码:610072

联系方式:xxxx

本单位于xx年xx月4xx日向被投诉人对“xx省xx设备采购项目[招标编号:xx,包号xx]” 中标结果公示提出质疑,因不满意被投诉人20xx年xx月xx日做出的质疑答复,现向你部门提出投诉。

投诉事项:

1、被投诉人收到排位靠后的中标候选人书面质疑以及宣布废标后均未通知投诉人,违反了《中华人民共和国政府采购法》、《政府采购货物和服务招标投标管理办法》(以下分别简称《政府采购法》、《货物和服务招标投标管理办法》)等有关规定,并且投诉人因此提出置疑后被投诉人的回复无事实和法律依据,请求根据有关法律法规规定,依法处理被投诉人的不法行为。

2、被投诉人对评标委员会进行复审的有关情况答复前后矛盾,由于复审实质性的改变了评审结果,并且损害了投诉人的切身利益,请求彻底调查复审的真实情况。

3、被投诉人宣布流标(实质应为废标)无事实依据,由于该结果的产生过程存在违法行为,被投诉人宣布流标应无效。请求根据《政府采购法》、《货物和服务招标投标管理办法》、《政府采购供应商投诉处理办法》等有关规定,责令被投诉人依法确认投诉人第一中标候选人资格。

事实依据:

二、复审对于是否要求被质疑供应商澄清问题,确实是视情况而定。但是由于复审实质性改变了中标结果,是一个非常重要的过程,当然应严格按照招标文件的要求和有关法律规定进行。被投诉人对复审情况答复前后不一致: 20xx年x月x日被投诉人口头答复“因为复审时评标委员会未取得一致意见,所以本次招标流标(废标)”,而等投诉人就此提起书面质疑后其回复又改成“评标委员会中有专家认为质疑供应商(即投诉人)未满足招标文件规定的实质性条件”。所以,复审过程中专家是否按照招标文件和有关法律规定进行审查;复审结论是否合理;被投诉人是否故意篡改了复审结果等,需要主管部门调取招投标全部卷宗和对被投诉人和投诉人进行调查后才能清楚。

三、被投诉人书面答复称“经复审,评标委员会中有专家认为质疑供应商(即投诉人)未满足招标文件规定的实质性条件”,该答复无法让人信服的。首先,如果仅有一名专家或少数专家认为投诉人未满足实质性条件,而多数专家认为投诉人能满足,那么仅以“有专家认为投诉人存在未满足招标文件规定的实质性条件”就取消投诉人的第一中标候选人资格,这是不合法的。实际上,投诉人能满足招标文件规定的实质性条件,主管部门可以调阅本次招投标文件核实,在调查核实后应该责令被投诉人依法确认投诉人第一中标候选供人资格。

综上所述,由于本次招标被投诉人存在程序和实体违法,违反“政府采购应当遵循公开透明原则、公平竞争原则、公正原则和诚实信用原则。” 请求主管部门对此进行彻底调查,依法纠正不法行为,维护投诉人的合法权益。

此致

xx省财政厅

投诉人:(签名并盖章)

二0xx年xx月xx日

投诉材料范文(篇八)

Dear boss:

Thank you for reading my letter.

Last Sunday is my classmate Mary's went to your restaurant so as to celebrated Mary's your restaurant was not good than I couldn't tolerate that restaurant at service was really bad and the food was most unbearable was the hygiene of the restaurant was horrible,we felt very disgusting.

We complained about the food ,the hygiene and the the service to the his attitude was very pride and he ignored was really provoking!Finally ,the waiter drove us dare he was!

All of us were very am doubt that whether I would come to your restaurant or not.

Yours,

Liming

投诉材料范文(篇九)

尊敬的公司领导:

本人因平时工作踏实认真,在岗时间长积累了一定的工作经验,所以近3个月来部门领导让我代理着领班的工作。但在这期间我觉得自己的工作表现和成绩不尽人意,特别是期间产生的一些基本的关于卫生质量的投诉及其它低级失误造成的错误,令我不能不做一次深刻的思考和思想上的检讨。

在思想上,曾经总是站在服务员的立场上考虑问题,觉得他们,每日很辛苦而放低了自己的验收标准,以致该做的卫生没做彻底,有的甚至没做。起初也碍于情面,不好意思去指出员工工作问题,对于员工工作中出现的问题,没有让他们自己来及时地跟进和改正,而是一手包揽,善后了。其实这种工作方式既害了自己也害了员工。害自己:没有更多的时间来做好自己的本职督导工作,害员工:因为他们不知自己哪里做得不足而得不到改进。在这一点我要学会放手,对自己放手也是对员工放手,我放手做好自己的督导工作,让员工放手去改进自己的错误。

以后的工作我要加倍努力,绝不在同一地方摔倒,让这件事警醒了我的心:做事要有始有终,千万不能半途而费。这也让我想起部门领导经常对我们说的:100—1=0,做事一定要做足百分之百,不要完成百分九十九就松懈、放弃,而因为最后的百分之一满盘皆输。所以,我也感谢这份宾客意见书,感谢客人给我的提示,也给了我一种警醒

在以后的工作中,我要努力做足百分之百。虽然能力和结果不能100%,但我的状态和思想要投入100%。还有一点保证,决不能写有生以来的第三份检讨书了。

检讨人

日期

投诉书格式10-10

英文投诉信10-09

投诉材料范文(篇十)

Dear Sir,

I am happy that the refrigerator we ordered last week has arrived on time。 But it is a great pity that we find there is something wrong with the refrigeration facilities。

After we used it for several days。 we found that food stored in the refrigerating partment turned bad quickly。 When we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃。

This problem has affected our normal life。 Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration。

Yours faithfully,

Li Ming

投诉材料范文(篇十一)

Dear Sir,

I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.

After we used it for several days. we found that food stored in the refrigerating partment turned bad quickly. When we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃.

This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.

Yours faithfully,

Li Ming

投诉材料范文(篇十二)

Dear Manager:

Two weeks ago, I was walking along the street when I saw your a traffic advisement and I stepped into your 't find the domestic by your salesman's sweet words,I spent 2000Yuan and bought a I took the new fridge couldn't wait a minute and make it work went on quitely well until yesterday. I open the door of fridge as usual, however, a wave of hot smell air is newly- bought fridge didn't produce cold but hot foodcooler has gone can be worse hope you can do with the matter ASAP. My telephone number is 5256745. I am waiting for your reply.

A consumer.

Angel

投诉材料范文(篇十三)

尊敬的xxx:

为创造卓越的企业品牌形象,打造一流的企业和一流的产品,本着“顾客至上“的精神,以“品质零容忍”为原则,特承诺如下:

一、质量体系

公司严格遵守ISO9001:20xx质量管理体系,并按照国际先进的标准进行产品的设计开发、制造、测试。产品的质量控制从原材料到产品售后,全方面覆盖。从合同的评审,到原材料采购,到产品出厂测试,层层把关,层层有记录,记录具备可追溯性。坚持“品质零容忍”,不让不合格品进入下一道工序,保证每台产品出厂百分百测试,百分百合格。

二、原材料控制

原材料质量是产品质量的基础。每一批原材料进厂,都按照标准进行测试,对于核心元器件,采取“零缺陷”抽样方案,零收一退。公司建立科学的供方管理体系,以高要求的质量标准进行考核,不断加大国际国内一流供应商的导入力度,确保原材料的高质量水平。

三、产品检验

产品生产的每一道环节,都有专职的检验人员进行测试。每一道环节均采取了“零缺陷“的管理方案,不合格半成品不能进入下一道工序。从SMT到DIP,到整机测试,保留完整的测试数据,定时统计和分析。针对异常情况,迅速响应,由专业的质量工程师组织开展纠正预防。

四、客户投诉

客户投诉和客户需求,公司确保:客户投诉处理及时率:100%;客户投诉完成率:100%;客户需求转化率:100%。

针对客户投诉,公司将及时反应,组织相关部门和人员深入研究,制定科学合理的纠正措施。针对客户需求,将百分百转化为公司的产品特性。

五、持续改进

持续改进是质量管理体系要求的最基本特征之一。公司定期研讨最新的技术标准,最新的产品模式,先进的质量控制方法,并结合实际情况,不断改进设计和工艺,改进质量管理,最终持续改进产品质量水平和服务水平。

我们将努力的提升质量管理,提高产品质量,不断满足客户满意。

特此承诺!

承诺单位(签章):__________

法定代表人(签字):__________

____年____月____日

投诉材料范文(篇十四)

Dear Mr. John ,

I'm one of your I'm now writing and behave of the resident 's association to complain about your making disterb others' normal lifes.

Since you moved in the building three months ago we have received many complaints about your bad behaviors. According to the complaints you have shown very little consideration for the other residents of the example ,you often turned on the music very loudly till every weekend your extremely noisey partys last until the early hours of the next morning so that other residents can not have a good words though some residents have talked to you about the noise you made your behavior has no improvement.

A harmony community's life needs every resident's course you are no hope you can realise and stop your improper behavior as soon as you do something to improve the present situation,we will have no other choice but to take legal action.

Your's sincerely

LinYue

投诉信范文12-08

英文投诉信12-19

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